Booking Procedures

Referrals 
  • Most clients can access our health services without a referral from a medical practitioner (GP, specialist). If a referral has been provided however, please bring this along to your consultation to allow us to communicate with your treating practitioner.
  • Treatment costs are rebateable for clients with Private Health Cover if they have ‘extras’ cover including Physiotherapy, Myotherapy and Pilates. 
  • All clinics have HICAPS facilities to enable automatic claims of private health insurance rebates. 

WorkCover 
  • Patients who injure themselves in the workplace are eligible for Physiotherapy, Myotherapy and/or Pilates treatment. The patient must first report their injury to their employer and fill out all necessary internal paperwork. 
  • Upon arrival at our centres patients will be required to fill out our registration forms and the employers/insurer will be contacted for verbal confirmation of a WorkCover claim. 
  • A PS600 (Treatment notification form) will be completed by your physiotherapist and sent to your employer/insurer. 
  • The patient will be responsible for the costs of all treatments in the event the WorkCover claim is denied by the employer/insurer.
  • Currently our clinics absorb the treatment fee gap for WorkCover treatments on behalf of the patient. However late cancellations and overdue accounts will be charged directly to the patient, not the WorkCover Insurer/employer. 

Transport Accident Commission (TAC) 
  • Patients who have their car registered in Victoria and are injured in a motor vehicle incident are eligible to receive Physiotherapy and/or Pilates treatment. The patient must have filled out all relevant paperwork with the TAC. Upon arrival at our centres the patient will be required to fill out our registration forms. A treatment notification plan (TNP), will be completed by your treating practitioner and sent to the TAC. 
  • If there was at least one night spent in hospital following the accident, the TAC will cover all treatment costs. If this doesn't occur, the patient is responsible for the initial *$523.00 in treatment costs this is a TAC excess and not a charge imposed by Symmetry Physiotherapy. Following this the costs are met by the TAC. 
  • The patient will be responsible for the costs of all treatments in the event the claim is denied by TAC. 
  • Currently our clinics absorb the treatment fee gap for TAC treatments on behalf of the patient. However late cancellations and overdue accounts will be charged directly to the patient, not the TAC. 
* Price as of November 2006. Refer to TAC for current excess. 

DVA (DEPARTMENT OF VETERAN AFFAIRS) 
  • Patients who hold a GOLD or WHITE card issued from the DVA are eligible to receive Physiotherapy/Pilates treatment once they have a referral from a G.P. 
  • This referral is valid for 12 months and allows for treatment in this period. 
  • Upon arrival at our centres patients must fill out appropriate paperwork and each time they present for treatment they must sign a treatment voucher. 
  • The patient will be responsible for the costs of all treatments in the event the claim is denied by DVA. 
  • Any late cancellations and overdue accounts will be charged directly to the patient, not to the DVA. 

MEDICARE 
  • Patients who are considered to have a chronic or complex injury and have an Enhanced Primary Care (EPC) allied health referral from a GP can receive up to five (5) physiotherapy treatments within a 12 months period. 
  • The G.P must have submitted an EPC Plan on behalf of the patient to Medicare for funding approval. 
  • All patients will need to pay their treatment costs in full at the time of the consultation and will be issued receipts to claim back from Medicare directly. All treatment costs are covered by Medicare. Any late cancellations and overdue accounts will be charged directly to the patient, not Medicare. 

ACCOUNTS AND BILLING 
  • It is expected that all fees are paid in full at the time of consultation. 
  • We accept cash, EFTPOS and all major credit cards (Excluding American Express and Diners Club). 
  • For your convenience our centres also offer electronic health insurance rebates via HICAPS. 

CANCELLATION POLICY 
  • If a client is unable to keep an appointment, it is expected that notice is given as soon as possible by calling the appropriate centre.
  • A minimum of 24 hours notice is required for cancellation of an appointment. This allows the clinic to offer that appointment time to another client. The client cancelling the appointment will then be offered another appointment within 48 hours in an attempt to provide continuity of treatment. 
  • In the event of a late cancellation and the client not accepting the offer of an alternative appointment, full payment for the consultation will be required. 

LATE OR MISSED APPOINTMENTS 
  • Patients arriving late to an appointment, but within their appointed time slot, may receive a shorter consultation in an effort not to inconvenience other patients waiting. 
  • Patients who arrive late or miss their appointment will be offered an alternative appointment within 48 hours. If the patient does not take up the offer of an alternative appointment, payment for the full consultation is required.
Our Clients